TERMS AND CONDITIONS OF SALE

Definitions

Terms used herein, when capitalized, shall have the following meanings:

Customer: natural person of legal age, acting for personal purposes and having the legal capacity to contract.

Reserved fare sales conditions: specific conditions applicable to the fare selected by the customer at the time of booking.

Booking confirmation: summary document sent to the customer by Villa Dolce Valle confirming the booking.

Booking request: any booking request made by the customer via the website.

DV: Villa Dolce Valle, operated by Filippin David as an individual or by the company Solynas SRL, registered under number BE 0444.680.662, whose registered office is at boulevard du Souverain 47/2 1160 Brussels – Belgium, operating a tourist accommodation in Italy, also under the Emotion Planet banner.

Partners: third-party service providers who have signed a partnership agreement with DV.

Service: any accommodation booking service and related services offered by DV.

DV website: https: //villadolcevalle.com

ARTICLE 1 – Scope of application

These General Terms and Conditions of Sale (GTCS) govern all reservations of accommodation and related services offered by DV via the Website.

They apply exclusively to consumer customers, to the exclusion of any professional use.

The Customer acknowledges :

  • have read the terms and conditions before booking,

  • have the necessary legal capacity,

  • make the reservation for personal use.

The essential characteristics of the Services are presented on the Website.

The present GTC are accessible at any time on the Website and prevail over any other version.

ARTICLE 2 – Reservations

Reservations can only be made online in the following stages:

  1. Accommodation and rate selection

  2. Check dates, prices and conditions

  3. Enter personal details

  4. Enter bank details if required

  5. Acceptance of T&Cs

  6. Booking validation

The reservation becomes firm and definitive after :

  • acceptance of the GCS,

  • total or partial collection of the price,

  • Reservation confirmation sent by DV.

All reservations are personal and non-transferable.

DV reserves the right to refuse any booking in the event of a previous unresolved dispute.

Cancellation / Modification of a reservation

All cancellations and modifications must be notified in writing.

Cancellation fees are calculated according to the date of receipt of the request:

  • Between 0 and 14 days before arrival: 100% of the total amount

  • Between 15 and 30 days before arrival: 75%.

  • Between 31 and 60 days before arrival: 50%.

  • More than 61 days before arrival: 25%.

In the event of a no-show, 100% of the total amount is due.

The sums retained constitute lump-sum compensation in accordance with Italian law.

ARTICLE 3 – Rates

Prices are quoted in euros (€), inclusive of all taxes, excluding tourist tax.

Tourist tax (Imposta di soggiorno):

  • is set by local Italian authorities,

  • is payable on site,

  • depends on number of people, age and overnight stays.

Any tax or regulatory changes in Italy will be passed on automatically.

ARTICLE 4 – Terms of payment

Payment may be required :

  • in full at the time of booking, or

  • on arrival, depending on the rate chosen.

Payments are made by secure bank credit card (charges to be borne by the customer) / bank transfer or cash.

Payments are considered final upon receipt.

A security deposit may be required on arrival.

ARTICLE 5 – Supply of services

Accommodation is available:

  • from 4:00 pm on the day of arrival,

  • until 10:00 a.m. on the day of departure.

In accordance with Italian public safety legislation, the customer must present valid identification for each occupant.

Identity data will be forwarded to the relevant Italian authorities(Alloggiati / Questura file).

In the absence of a valid document, access may be refused without refund.

DV is a non-smoking establishment.

Pets are accepted subject to conditions and extra charge.

The customer undertakes to comply with Italian legislation, internal regulations and neighborliness.

ARTICLE 6 – Right of withdrawal

In accordance with European and Italian regulations applicable to accommodation services provided on a fixed date, no right of withdrawal is applicable.

ARTICLE 7 – Liability

DV is bound by an obligation of means.

The customer is responsible for any damage caused to the accommodation, equipment or third parties.

The customer’s personal belongings remain his sole responsibility.

Any behavior contrary to Italian public order may result in expulsion without refund.

ARTICLE 8 – Personal data

Personal data is processed in accordance with the General Data Protection Regulation (EU 2016/679 – RGPD).

Data is only used to manage reservations and legal obligations.

The customer has the right to access, rectify, delete and object to the data.

Primary supervisory authority: Garante per la Protezione dei Dati Personali (Italy).
Secondary supervisory authority: Autorité de protection des données (Belgium).

ARTICLE 9 – Intellectual property

The content of the Website is protected by Italian, Belgian and European intellectual property laws.

Reproduction is prohibited without prior written authorization.

ARTICLE 10 – Force majeure

Neither party may be held liable in the event of force majeure as recognized by Italian law.

ARTICLE 11 – Miscellaneous provisions

These GTC constitute the entire agreement between the parties.

Any clause deemed invalid will not affect the validity of the other stipulations.

ARTICLE 12 – Applicable law – Language

These General Terms and Conditions of Sale are governed principally by Italian law.

Alternatively, Belgian law may apply to aspects relating to the operation of the service provider.

The text is written in French. In the event of translation, only the French version will be deemed authentic.

ARTICLE 13 – Disputes

The parties shall endeavor to resolve any dispute amicably.

Failing this, the Italian courts in the place where the accommodation is located shall have sole jurisdiction.

ARTICLE 14 – Customer acceptance

The fact of making a reservation on the DV website implies full acceptance of these General Terms and Conditions of Sale.