Terms and conditions of sale

Capitalized terms used herein without prior definition shall have the meanings set forth below: “Customer” means a natural person of legal age, acting for his/her own personal needs and having full legal capacity to enter into commitments hereunder. “Conditions of sale of the reserved fare” refers to the specific conditions of each reservation made by the Customer. “Booking Confirmation” means the document summarising the details of the booking made by the Customer, sent by Villa Dolce Valle to the Customer. “Reservation Request” means any request made by the Customer to reserve accommodation. “DV” means Villa Dolce Valle, operated by Filippin David en PP or by the company Solynas SRL (registered BE0444.680.662.), whose registered office and/or residence is located rue de Thy 26 – 1470 Baisy-Thy, Belgium. “Partners” means all service providers who have entered into a service contract or partnership agreement with DV. “Service” refers to any reservation of accommodation and/or services made by the Customer on the DV website. “DV Website” refers to the website dedicated to accommodation and services accessible at the following address https://villadolcecalle.com ARTICLE 1 – Scope of application These General Terms and Conditions of Sale apply, without restriction or reservation, to all purchases of accommodation reservation services and related services (‘the Services’) offered by DV to consumers and non-professional customers (‘the Customer’) on the DV website. The main characteristics of the Services are presented on the DV website. It is the Customer’s responsibility to read them before making any reservation. The choice and purchase of a Service is the sole responsibility of the Customer. The Customer declares: ● He/she has full legal capacity to bind himself/herself to these General Terms and Conditions of Sale. ● To book accommodation and ancillary services for his/her personal needs. ● Be able to save and print the present General Sales Conditions. DV’s contact details are as follows: Villa Dolce Valle Contrada Lauretta – 97100 Ragusa – Italy These conditions apply to the exclusion of all other conditions, and in particular those applicable to other circuits for the marketing of Services. The Customer is hereby informed that DV enters into partnership agreements with third-party travel service providers in order to enable him/her, by using the services offered by these partners on their website, to search for, select and book accommodation at DV. Any reservation of accommodation made under these conditions implies that the Customer has read and accepted, in full and without reservation, the special conditions of the service provider, the conditions of sale of the rate booked and these general conditions of sale. The Customer declares that he/she has obtained all necessary information from DV, which is available on the website.

The present General Terms and Conditions of Sale are accessible at all times on the DV website and shall prevail, where applicable, over any other version or any other contradictory document. In the absence of proof to the contrary, the data recorded in the service provider’s computer system constitutes proof of all transactions concluded with the Customer. Thus, the entry of bank details, the acceptance of the General Terms and Conditions of Sale, the Fare Terms and Conditions of Sale or the Reservation Request, have the same value between DV and the Customer as a handwritten signature on paper. The computerized records kept in DV’s computer systems will be preserved under reasonable conditions of security and considered as proof of communication, order and payment between DV and the Customer. DV will keep the written record of the conclusion of the contract in electronic or paper format for a maximum period of 5 years. Customers are informed that their IP address is recorded at the time of booking. In accordance with the French Data Protection Act of January 6, 1978, the Customer has the right to access, rectify and oppose all personal data at any time, by writing to DV and providing proof of identity. The present General Terms and Conditions of Sale also include the Privacy Policy. The Customer declares that he/she has read these General Terms and Conditions of Sale (including the Personal Data Charter) and has accepted them by ticking the appropriate box before starting the online booking procedure, as well as the General Terms and Conditions of Use of the DV website. Validation of the reservation of Services by the Customer implies acceptance without restriction or reservation of these General Terms and Conditions of Sale (including the Personal Data Charter). The Customer acknowledges having the capacity required to contract and acquire the Services offered on the DV website. As these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer’s purchase is that in force on the website at the date of the reservation. The present General Terms and Conditions of Sale are applicable during the time that the services offered by DV on the Website are online. DV reserves the right to temporarily or permanently close access to its Website.

ARTICLE 2 – Reservations The customer selects the services he/she wishes to reserve on the website, as follows: 1. selection of the type of accommodation and price 2. selection of ancillary services if applicable 3. verification and validation of the booking details, the total amount of the booking and the price conditions 4. indication of contact details Verification and validation of reservation details, total amount of reservation, rate conditions 4. Indication of contact details 5. Entry of credit card details in the case of guarantee or prepayment 6. Consultation and acceptance of the general terms and conditions of sale and the conditions of the selected rate prior to validation of the reservation 7. Validation of booking The Customer acknowledges that he/she is aware of the nature, destination and booking terms of the Services offered by DV, and that he/she has requested and obtained the necessary information to make a fully informed booking. The Customer is solely responsible for his choice of services and their suitability for his needs, and DV cannot be held liable in this respect. The Customer undertakes to complete the information requested on the reservation request and attests to the truthfulness and accuracy of the information transmitted. Contractual information is presented in French and is confirmed at the latest when the reservation is validated by the Customer. For bookings made exclusively via the Internet, a booking is registered on the Service Provider’s website when the Customer accepts these General Terms and Conditions of Sale by ticking the appropriate box and validates the booking. The Customer has the opportunity to check the details of his booking, its total price and to correct any errors before confirming his acceptance (article 1127-2 of the French Civil Code). Confirmation implies acceptance of the present General Sales Conditions in their entirety, and constitutes proof of the sales contract. It is therefore the Customer’s responsibility to check the accuracy of the reservation and to immediately report any errors. The sale of Services will only be considered definitive once the Service Provider has sent the Customer confirmation of acceptance of the reservation by e-mail, and once full or partial payment has been received. Any reservation made on the DV website constitutes the formation of a contract concluded remotely between the Customer and the Provider. DV reserves the right to cancel or refuse any reservation from a Customer with whom there is a dispute relating to the payment of a previous reservation. Each reservation is nominative and may under no circumstances be transferred to a third party. Cancellation / Modification of a Non-Cancellable Non-Refundable reservation: In the event of cancellation or modification of a Non-Cancellable Non-Refundable reservation by the Customer, for whatever reason, a sum corresponding to – Within 3 days, 100% of the total prepaid amount will be automatically acquired by the Provider and invoiced to the Customer. – Between 4 and 14 days, 75% of the total prepaid amount will be automatically retained by the Provider and invoiced to the Customer.

– Between 15 and 30 days, 50% of the total prepaid amount will be automatically acquired by the Service Provider and invoiced to the Customer. – After 30 days, 25% of the total prepaid amount will be automatically acquired by the Provider and invoiced to the Customer. – The same shall apply in the event of the Customer’s failure to arrive on the scheduled arrival date. ARTICLE 3 – RATES The Services offered by the Provider are provided at the rates in force on the DV website at the time the reservation is recorded by the Provider. Prices are expressed in Euros and include VAT. Prices take into account any discounts granted by the Provider under the conditions specified on the DV website. These prices are firm and non-revisable during their period of validity, as indicated on the DV website, the Provider reserving the right, outside this period of validity, to modify prices at any time. Prices are indicated before and at the time of booking by the Customer. They are per accommodation for the number of people and the date selected. Rates are confirmed to the customer in the commercial currency of DV and include VAT (excluding tourist tax). They include VAT at the rate applicable on the day of booking; any change in the applicable VAT rate will automatically be reflected in the rates indicated on the date of invoicing. The same applies to any modification or introduction of new legal or regulatory taxes imposed by the competent authorities. Rates do not include tourist tax, which can be paid directly to DV. The customer undertakes to pay these various taxes to DV without any dispute. The payment requested from the Customer corresponds to the total amount of the purchase, with the exception of this Tax. Unless otherwise stated on the Site, ancillary services (breakfast, etc.) are not included in the price. Conversion into foreign currency is given for information only and is non-contractual. If a rate involves payment directly to DV on the Customer’s arrival or departure, and the Customer’s currency is not the same as DV’s, the rate debited by DV may differ from that communicated at the time of booking, taking into account changes in the exchange rate between the date of booking and the date of payment. An invoice is drawn up by the Service Provider and given to the Customer when the reserved Services are provided. ARTICLE 4 – PAYMENT TERMS In the event of cash payment on the day of booking (Non-Cancellable Non-Refundable Tariff): The price is payable in cash, in full, on the day the reservation is confirmed by the Customer, in accordance with the terms specified in the “Reservations” article above, by secure payment: – by bank cards: Visa, MasterCard, other blue cards (Ecard bleue). At the time of booking, the customer provides his/her bank details, specifying the name of the credit card, the credit card number, the validity date (the credit card must be valid until the end date of the stay) and the cryptogram. Payment data is exchanged in encrypted mode using SSL protocol.

The customer must present the credit card used to pay for the reservation to DV. The Customer may be asked to show proof of identity in order to prevent credit card fraud. The Service Provider shall not be obliged to provide the Services ordered by the Customer if the price has not been paid in full in accordance with the above conditions. Payments made by the Customer will only be considered final once the amounts due have been received by the Service Provider. In the event of cash payment on provision of services (Flexible Tariff): The price is payable in cash, in full, on the day of provision of the reserved Services under the conditions defined in the article “Provision of Services” below and as indicated on the invoice given to the Customer, by secure payment: – by bank cards: Visa, MasterCard, other blue cards (Ecard bleue). Payment data is exchanged in encrypted mode using SSL protocol. On arrival, DV will ask the customer to pay a security deposit or authorize the debiting of his/her bank card, in order to guarantee payment of the sums corresponding to the services consumed on site. The Customer will then provide his/her bank details, specifying the name of the credit card, the credit card number, the validity date (the credit card must be valid until the end date of the stay) and the cryptogram. The Customer may be asked to show proof of identity as part of procedures to prevent credit card fraud. The Service Provider will not be obliged to provide the Services ordered by the Customer unless the price has been paid in full in accordance with the above conditions. Payments made by the Customer will only be considered final once the amounts due have been received by the Service Provider. ARTICLE 5 – Provision of Services The Services booked by the Customer, which include DV accommodation reservation services and ancillary services, will be provided in accordance with the following terms and conditions, under the conditions set out in these General Terms and Conditions of Sale, supplemented by the Tariff Terms and Conditions of Sale, which the Customer has read and accepted when booking on the DV website. On arrival, the Customer will be asked to show proof of identity in order to ensure that he/she is required to complete a Police Form. DV is an entirely non-smoking area. The customer will be held responsible for direct and/or indirect, consequential damages resulting from smoking in DV. He/she will therefore be liable for the full cost of cleaning and restoring the damaged element or space to its original state. Pets, provided they are kept on a leash or in a cage in the common areas of the establishment, may be accepted in accordance with DV’s current policy, subject to payment of a supplement. For reasons of hygiene, pets are not allowed in the dining rooms.

The Customer’s personal belongings left in DV’s accommodation, in particular outside the safe or in DV’s public areas, are the Customer’s sole responsibility. DV cannot be held responsible for the loss, theft, deterioration or damage caused to the said belongings. The customer accepts and undertakes to use the facilities with due care. Any behavior contrary to good morals and public order will lead DV to ask the customer to leave the premises without any compensation or refund if payment has already been made. If no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment. The customer will be held responsible for all direct and/or indirect, consequential damage caused by him/her in the reserved accommodation or which he/she may cause within DV. Consequently, he/she undertakes to compensate DV for the amount of the said damage, without prejudice to any damages and interest that may be due, procedural and legal costs incurred by DV. WIFI access enabling customers to connect to the Internet may be offered in accordance with DV’s current policy. The customer undertakes to ensure that the computer resources made available by DV will not be used in any way for the purpose of reproducing, representing, making available or communicating to the public works or objects protected by copyright or by a related right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code when such authorization is required. Should the customer fail to comply with the aforementioned obligations, he or she risks being accused of counterfeiting (article L.335-3 of the French Intellectual Property Code), punishable by a fine of 300,000 euros and three years’ imprisonment. The customer is also required to comply with the security policy of DV’s Internet service provider, including the rules governing the use of security measures implemented to prevent the illicit use of IT resources, and to refrain from any action that might undermine the effectiveness of these measures. Unless expressly agreed otherwise, the accommodation will be made available to the Customer on the day of arrival at 4 pm and the Customer will leave the room on the day of departure at 10 am. Failing this, an additional night will be charged to the Customer. Customers must check their departure date. In the event of early departure, a charge equivalent to one night’s stay will be made, unless the Customer has notified DV at least 24 hours before departure. The Service Provider undertakes to use its best efforts to provide the Services booked by the Customer, on a best-efforts basis. The Customer shall have a period of 8 days from the date of departure from DV in which to express any reservations or complaints concerning the provision of the Services, in writing, to DV, together with all supporting documents. No claim will be validly accepted if the Customer fails to comply with these formalities and deadlines.

In the absence of reservations or complaints expressly made within this time limit by the Customer upon receipt of the Services, the latter will be deemed to comply with the reservation, in terms of quantity and quality. In the event of displacement: In the event of an exceptional event, force majeure or the impossibility of making the reserved room available to the Customer, DV reserves the right to accommodate the Customer in whole or in part in accommodation of an equivalent category, for services of the same nature and subject to the prior agreement of the Customer. ARTICLE 6 – RIGHT OF WITHDRAWAL Pursuant to article L 221-28 of the French Consumer Code, the Customer does not have the right of withdrawal provided for in article L 221-18 of the French Consumer Code, given the nature of the services provided. The contract is therefore definitively concluded as soon as the reservation is made by the Customer in accordance with the terms and conditions specified in these General Terms and Conditions of Sale. ARTICLE 7 – Liability of the Service Provider – Warranty The Service Provider warrants, in accordance with legal provisions and without additional payment, the Customer against any lack of conformity or latent defect, arising from a failure to perform the Services reserved and actually paid for under the conditions and according to the terms defined in these General Terms and Conditions of Sale. The Services provided via the DV website comply with the regulations in force in France. The Service Provider may not be held liable in the event of non-compliance with the legislation of the country in which the Services are provided, which it is up to the Customer, who is solely responsible for the choice of Services requested, to check. ARTICLE 8 – Information Technology and Civil Liberties Pursuant to the French Data Protection Act 78-17 of January 6, 1978, the Customer is reminded that the personal data requested from him/her is necessary for the processing of his/her reservation and, in particular, for the preparation of invoices. This data is processed and intended for DV and may be communicated to any of its partners responsible for the execution, processing, management and payment of reservations and the Customer’s stay. In addition, DV may send its customers newsletters, promotional offers and satisfaction surveys by e-mail following their hotel stay. The processing of information communicated via the DV website has been declared to the CNIL. In accordance with current national and European regulations, customers have a permanent right of access, modification, rectification and opposition with regard to information concerning them. This right may be exercised under the terms and conditions defined on the DV website. The personal data protection policy can be consulted in the Personal Data Protection Charter available on the DV website. ARTICLE 9 – Intellectual property The content of the DV website is the property of the Seller and its partners and is protected by Belgian and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

ARTICLE 10 – Unforeseeability These General Terms and Conditions of Sale expressly exclude the legal regime of unforeseeability provided for in article 1195 of the French Civil Code for all Service operations from the Service Provider to the Customer. The Service Provider and the Customer hereby waive the right to avail themselves of the provisions of Article 1195 of the French Civil Code and the unforeseeable circumstances provided for therein, and undertake to assume their obligations even if the contractual balance is upset by circumstances which were unforeseeable at the time the sale was concluded, even if their performance proves excessively onerous, and to bear all the economic and financial consequences thereof. ARTICLE 11 – Force majeure The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, as defined in article 1218 of the French Civil Code. Article 12: MISCELLANEOUS PROVISIONS The present General Terms and Conditions of Sale, the Personal Data Charter, the Conditions of Sale for the fare booked by the Customer, the Booking Request, the Booking Confirmation by the Customer, constitute the entire agreement of the parties within the limits of its purpose. They consequently replace and cancel, within this limit, any prior verbal or written agreement. No tolerance, whatever its nature, scope, duration or frequency, may be considered as creating any right whatsoever and may not lead to limiting in any way whatsoever the possibility of invoking each of the clauses of these General Terms and Conditions of Sale, at any time, without any restriction whatsoever. Any clause of the present General Terms and Conditions of Sale which may be declared null and void or illegal by a competent judge shall be rendered ineffective, but its nullity shall not affect the other stipulations, nor the validity of the General Terms and Conditions of Sale as a whole or their legal effect. ARTICLE 13 – Applicable law – Language These General Terms and Conditions of Sale and the operations arising therefrom are governed by and subject to Belgian law. These General Terms and Conditions of Sale are written in French. Should they be translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute. ARTICLE 14 – Disputes All disputes to which the purchase and sale operations concluded in application of the present General Terms and Conditions of Sale may give rise, concerning both their validity, interpretation, execution, termination, consequences and consequences, and which could not be resolved between the Hotel and the Customer, will be submitted to the competent courts under the conditions of common law. The Customer is hereby informed that he/she may in any event have recourse to conventional mediation, in particular with the Commission de la médiation de la consommation (C. consom. art. L 612-1) or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

ARTICLE 15 – Pre-contractual information – Acceptance by the Customer The Customer acknowledges that, prior to placing a reservation and concluding the contract, he has been provided, in a legible and comprehensible manner, with these General Terms and Conditions of Sale and with all the information listed in article L. 221-5 of the French Consumer Code, and in particular with the following information: ● the essential characteristics of the Services, taking into account the communication medium used and the Service concerned; ● the price of the Services and ancillary costs; ● in the absence of immediate execution of the contract, the date or deadline by which the Service Provider undertakes to provide the reserved Services ; ● information on the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if not apparent from the context; ● information on legal and contractual warranties and how they apply; ● the functionalities of the digital content and, where applicable, its interoperability; ● the possibility of recourse to conventional mediation in the event of a dispute; ● information on important contractual conditions. ● the means of payment accepted. The fact that a natural person (or legal entity) makes a reservation on the DV website implies full and unreserved acceptance of these General Terms and Conditions of Sale and an obligation to pay for the Services ordered, which is expressly recognized by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Service Provider.